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Verify a business account (KYB)

Complete business verification (KYB) to unlock business features, including payment acceptance, mass payouts, bank transfers, APIs, and higher transaction limits.

Business verification is mandatory.

Before you start​

Prepare the following:

  • Company registration documents.
  • Documents confirming ownership and management structure.
  • Identification documents for directors, beneficial owners, and other responsible persons.
  • Licenses or regulatory documents, if applicable.

The Verification page will show the documents required for your specific case.

note

The exact requirements depend on your company structure, country of incorporation, business activity, and the services you plan to use.

Crypto-only businesses may require fewer documents than businesses using banking rails. If you plan to use SEPA, SWIFT, or other bank transfer methods, additional banking and compliance documents may be required.

Sole traders and self-employed individuals may qualify for a simplified verification process with fewer document requirements.

tip

If you operate as an individual and do not need higher business limits or banking rails, a Personal account may be a simpler option. Personal accounts also support payment acceptance, payouts, and API integrations for many use cases.

Step 1: Verify your phone number​

  1. In your dashboard, open the Verification page.
  2. Enter your phone number in international format (for example, +1234567890).
  3. Save the changes.

The phone verification step is completed immediately.

If the phone number is already in use​

A phone number can only be linked to one Volet.com account at a time.

If you see a message that the number is already in use:

  • Make sure you are entering the correct number.
  • Try a different phone number.
  • Contact support if you believe the number is linked to your account by mistake.

Step 2: Submit company information​

  1. Go to the Verification page.
  2. Enter your company details: legal name, registration number, country of incorporation, and business address.
  3. Submit the form. Your company information is saved and moves to review.

Step 3: Upload corporate documents​

  1. On the Verification page, open the documents section.
  2. Upload the documents applicable to your legal entity type and business activity.
  3. If a requested document is not applicable to your company or is unavailable in your jurisdiction, mark the document as not available.
  4. Submit the verification request.

You do not need to provide all documents at once. Additional documents may be requested during the review process.

Make sure all documents are valid, complete, and clearly readable.

Processing time​

Company document verification is usually completed within 24 hours after all required information and documents have been submitted.

More complex cases involving multiple jurisdictions, regulated activities, or additional compliance reviews may take longer.

You can track the status of your verification on the Verification page in your dashboard.

If company document verification fails​

Business verification may be delayed or rejected if:

  • Required documents are missing.
  • Documents are expired or invalid.
  • Information does not match official company records.
  • Document images are incomplete or unreadable.
  • Additional compliance information is required.

Review the reason provided on the Verification page, correct the issue, and submit the requested information again.

Step 4: Verify responsible persons​

Directors, beneficial owners, and other requested representatives may be required to complete identity verification.

  1. On the Verification page, open the responsible persons section.
  2. Start identity verification for each requested person.
  3. Complete the SumSub verification process:
    • Upload an identity document.
    • Take a selfie.
    • Complete a liveness check if requested.
  4. Submit the verification request.
note

If the SumSub verification widget does not load, try refreshing the page, switching browsers, disabling ad blockers, clearing your browser cache, or using a different network connection.

Processing time​

Identity verification is usually completed within a few minutes. In rare cases, manual review may take up to 24 hours.

If verification fails​

Identity verification may be rejected for one of the following reasons:

  • The document is expired.
  • The image quality is too low or blurry.
  • Parts of the document are missing or unreadable.
  • The image resolution is below 800 × 600 pixels.
  • The document or image has been modified or edited.

Review the rejection reason, correct the issue, and submit the verification again.

If you continue to experience problems, contact support and provide details about the issue.

Final approval​

Business verification is approved after all required company documents, identity checks, and any additional compliance requirements have been successfully completed.

Service agreement​

If you require a signed service agreement for your bank, auditors, compliance team, or business partners, contact support or your account manager.

Sharing information with service providers​

We do not disclose any customer information to third parties, unless legally obliged to do so by a court order or during a criminal investigation. Information may also be transmitted to facilitate the provision of services offered by our partners. For instance, customer information may be sent to the card issuer to issue a card within our card program.

Learn more about the parties customer information may be transmitted to in our Privacy Policy.

Need help?​

If a verification request remains under review for more than 24 hours, or if you experience problems completing any verification step, contact support or your account manager and provide details about the issue.