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Personal information

Your profile contains the personal or company information associated with your Volet.com account. Some details can be updated directly from your account settings, while verified information may require additional review or support assistance to change.

View your profile​

Go to Profile menu → Personal data to see your personal information. This page shows your name, email address, phone number, country, verification status, and accepted agreements.

For business accounts, the profile also shows your company details (legal name, registration data, and address) as provided during verification.

What you can and cannot change​

DetailHow to change
Phone numberChange it from the Personal data page
Email addressChange it from the Personal data page
Name, date of birth, addressContact support; additional verification may be required
Company detailsContact support; additional verification may be required
note

Personal and company details such as your name, date of birth, registered address, and legal entity data are set during identity verification (KYC) and cannot be edited through the settings page. This protects your account from unauthorized changes.

Change your phone number​

  1. Go to Personal data.
  2. Tap Change phone number.
  3. Enter and confirm the new phone number in international format (for example, +1 555 123 4567).

Change your email​

  1. Go to Personal data.
  2. Tap Change email.
  3. Enter and confirm the new email address.
  4. Verify the change via the OTP.

Update verified information​

Changes to verified personal or company information require manual review and may require additional verification.

To request an update:

  1. Contact support.
  2. Specify the information you want to change.
  3. Provide any requested supporting documents.
  4. Complete additional verification if required.

The review process helps protect your account and prevent unauthorized changes.

note

Verified information cannot be changed directly from the account interface, even if it contains a typo or becomes outdated.

Update citizenship or residency information​

If you obtain a new citizenship, residence permit, or permanent residence status, you may become eligible for additional services, payment methods, or card programs.

Contact support and provide the relevant documents for review.

  • Account settings — notifications, language, timezone, and display preferences
  • Security settings — change your password, 2FA, IP restriction, and payment password