Verification
Volet.com uses progressive verification.
For Personal accounts, additional verification steps can unlock payment methods, card programs, services, and higher transaction limits. Depending on the feature, this may include identity verification, proof of address, or confirmation of additional residency rights.
For Business accounts, access to most business tools requires company verification.
Most verification checks are completed automatically through SumSub and typically take only a few minutes.
Non-custodial services, including crypto swaps and smart contract-based payment tools, can be used directly from a supported crypto wallet.
Why verification matters
You want access to more features and higher limits. Account verification can unlock fiat deposit and withdrawal methods, bank transfers, card programs, payment tools, and higher transaction limits. The exact services available depend on your account type, country, and verification status.
You want access to country-specific services. Some payment methods, card programs, and features are only available in certain countries. Depending on the service, you may be asked to verify your address, residence permit, permanent residence status, or additional citizenship.
You run a business and need access to payment tools. Business accounts require company verification before you can accept payments, send payouts, and access banking services.
What you can do at each level
Personal accounts
| Verification level | What you completed | What it unlocks |
|---|---|---|
| Registration only | Email confirmed | Create wallets, access basic account features subject to applicable limits |
| Identity verified | Phone + ID document (passport, ID card, or driver's license) + selfie | Card orders, fiat deposits and withdrawals, and higher transaction limits |
| Fully verified | Phone + ID + proof of address | Bank transfers, additional payment methods, eligible card programs |
| Additional residency verified | Residence permit, permanent residence status, or additional citizenship | Services, payment methods, and card programs available in the verified country, subject to eligibility |
A driver's license verifies your identity, but not your citizenship. Some services, payment methods, or card programs may require additional documents to confirm citizenship or residency.
Business accounts
| Verification level | What you completed | What it unlocks |
|---|---|---|
| Registration only | Email confirmed | Dashboard access, limited exploration |
| Fully verified | Company documents + identity of responsible persons | Payment gateway, mass payouts, banking transfers, APIs |
How verification works
Volet.com uses SumSub for automated verification checks. When you submit documents, they are reviewed automatically and, in most cases, a result is available within minutes. Some applications may require additional review and take longer to process.
The verification flow depends on your account type:
- Personal accounts go through phone verification, then identity, then address, each step building on the previous one.
- Business accounts submit company information, corporate documents, and identity verification of responsible persons (directors, beneficiaries).
You can track your verification status on the Verification page in your dashboard. The status updates in real time as each step is reviewed.
Sharing information with service providers
We do not disclose any customer information to third parties, unless legally obliged to do so by a court order or during a criminal investigation. Information may also be transmitted to facilitate the provision of services offered by our partners. For instance, customer information may be sent to the card issuer to issue a card within our card program.
Learn more about the parties customer information may be transmitted to in our Privacy Policy.
If verification fails
If a document is rejected, the Verification page will show the reason whenever available. Common reasons include expired documents, poor image quality, missing information, or inconsistencies in the submitted data.
In most cases, you can correct the issue and submit a new document immediately. If you believe a document was rejected incorrectly or need help with a specific verification step, contact support.
What's next
- Verify a personal account (KYC) — step-by-step guide for individuals
- Verify a business account (KYB) — step-by-step guide for companies
- Limits — how verification level affects your limits
- Fees — how per-transaction fees are calculated