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Verify a personal account (KYC)

Complete verification to unlock additional payment methods, card programs, payment tools, and higher transaction limits on your Personal account.

Depending on the features you want to use, verification may include phone verification, identity verification, address verification, and additional checks such as citizenship, residency, or bank card verification.

For an overview of verification levels and the features unlocked at each step, see Verification.

Before you start​

  • Prepare a valid government-issued identity document: passport, national ID card, residence permit, or driver's license.
  • If you plan to complete address verification, prepare a proof of address document, such as a recent utility bill, bank statement, or government-issued document showing your name and current address.
note

Not all services require the same level of verification. Some card programs and payment methods may require identity verification only, while others may also require address verification. See Verification and Compare card programs for details.

Step 1: Verify your phone number​

  1. In your dashboard, open the Verification page.
  2. Enter your phone number in international format (for example, +1234567890).
  3. Save the changes.

The phone verification step is completed immediately.

If the phone number is already in use​

A phone number can only be linked to one Volet.com account at a time.

If you see a message that the number is already in use:

  • Make sure you are entering the correct number.
  • Try a different phone number.
  • Contact support if you believe the number is linked to your account by mistake.

Step 2: Verify your identity​

  1. On the Verification page, start the identity verification step.
  2. Choose the country associated with the document you are using for verification. You can change it later if needed.
  3. The SumSub verification widget opens. Follow the prompts:
    • Select the identity document you want to use.
    • Upload or photograph the document.
    • Take a selfie.
    • Complete the liveness check if requested.
  4. Submit the verification request.
  5. Your verification status will update on the Verification page. You will also receive an email notification when the review is finished.
tip

If the SumSub verification widget does not load, try refreshing the page, switching browsers, disabling ad blockers, clearing your browser cache, or using a different network connection.

note

A driver's license and residence permit verify your identity, but not your citizenship. Some services, payment methods, or card programs may require additional documents to confirm citizenship.

tip

If you hold multiple citizenships, select the one you want to use for your Volet.com account. Available services and features may depend on this choice.

You can later change your primary citizenship country through support.

You can also add additional residency documents. This may make your account eligible for services, payment methods, and card programs available in multiple countries.

Processing time​

Identity verification is usually completed within a few minutes. In rare cases, manual review may take up to 24 hours.

If identity verification fails​

Identity verification may be rejected for one of the following reasons:

  • The document is expired.
  • The image quality is too low or blurry.
  • Parts of the document are missing or unreadable.
  • The image resolution is below 800 × 600 pixels.
  • The document or image has been modified or edited.

Review the rejection reason, correct the issue, and submit the verification again.

If you continue to experience problems, contact support and provide details about the issue.

Step 3: Verify your address​

After identity verification is approved, you can complete address verification.

Address verification is optional. However, some payment methods or card programs may require it.

  1. On the Verification page, start the address verification step.
  2. The SumSub verification widget opens. Follow the prompts:
    • Select the address document you want to use.
    • Upload or photograph the document.
  3. Submit the verification request.
  4. Your verification status will update on the Verification page. You will also receive an email notification when the review is finished.

Accepted address documents​

  • Utility bill (electricity, gas, water)
  • Telecom bill (internet, cable TV, landline phone)
  • Bank or credit card statement (digital PDF from online banking is accepted)
  • Bank account confirmation letter (must be signed and stamped by the bank)
  • Tax statement or government-issued document
  • Lease agreement (property or vehicle)
  • Insurance document (property or vehicle)
  • Vehicle registration certificate (not older than 3 years)
  • Registration address in your passport, national ID, or driver's license

The full list of accepted documents is available in the SumSub verification widget.

Document requirements​

  • Must contain your full name.
  • Must contain your current address.
  • Must be issued within the last 3 months (except passport/ID/driver's license registration address).
  • Image resolution must be at least 800×600 pixels.
  • All four corners of the document must be visible.
  • Color photos or scans only.
  • Paper bank documents must have a physical signature and stamp.
  • Documents must be in Latin or Cyrillic characters.

Processing time​

Address verification is usually completed within a few minutes. In rare cases, manual review may take up to 24 hours.

If address verification fails​

Address verification may be rejected if:

  • The document (except the passport) is older than 3 months.
  • The document does not contain your full name or address.
  • The image quality is too low or blurry.
  • Parts of the document are missing or unreadable.
  • Not all document corners are visible.
  • The document or image has been modified or edited.
  • The printed bank document is not signed or stamped.

Review the rejection reason, correct the issue, and submit the verification again.

If you continue to experience problems, contact support and provide details about the issue.

Additional verification: citizenship​

If you completed identity verification using a driver's license or residence permit, you may be asked to confirm your citizenship for certain services, payment methods, or card programs.

To confirm citizenship, you will need to provide a passport or national ID card.

  1. On the Verification page, start the citizenship verification step.
  2. The SumSub verification widget opens. Follow the prompts:
    • Select the identity document you want to use.
    • Upload or photograph the document.
    • Take a selfie if requested.
  3. Submit the verification request.
  4. Your verification status will update on the Verification page. You will also receive an email notification when the review is finished.

Additional verification: residence permit or permanent residence​

If you hold a residence permit or permanent residence status in a country different from your citizenship, you can add it to your account.

Additional residency verification may make your account eligible for services, payment methods, card programs, and other features available in that country.

To add a residence permit or permanent residence document, contact support and provide the relevant documents for review.

tip

You can have a verified citizenship country and a verified residence country at the same time. Depending on eligibility and regulatory requirements, this may make your account eligible for services available in both countries.

Additional verification: bank card​

When you deposit funds with a bank card for the first time, the system may request additional card verification. This is a one-time check for each card.

The card must:

  • Be issued in your name.
  • Be a physical card. Virtual cards are not supported for card verification.
  • Be available to you during the verification process.

You can upload the requested verification images and track the verification status on the card page available from the left-hand menu in your dashboard.

If you cannot complete the verification, cancel the pending deposit through the transaction details page. The card will not be charged.

If your bank has temporarily reserved the funds, the hold is usually released within 2–3 business days, depending on your bank.

Sharing information with service providers​

We do not disclose any customer information to third parties, unless legally obliged to do so by a court order or during a criminal investigation. Information may also be transmitted to facilitate the provision of services offered by our partners. For instance, customer information may be sent to the card issuer to issue a card within our card program.

Learn more about the parties customer information may be transmitted to in our Privacy Policy.

Need help?​

If a verification request remains under review for more than 24 hours, or if you experience problems completing any verification step, contact support and provide details about the issue.