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Withdraw or send funds

Withdraw or send funds from your Volet.com account to a bank account, debit or credit card, crypto wallet, another Volet.com user, or a Volet.com card.

Before you start​

  • Some withdrawal methods require verification (KYC/KYB). The available methods are shown on the Withdraw or send screen based on your verification status.
  • Available withdrawal methods also depend on your account type and country. See below.
  • Fiat currencies support USD, EUR, HKD, CNH, TRY, VND and other local currencies.
  • Crypto assets support USDT, USDC, BTC, ETH, XRP, SOL, TRX, LTC, TON, and other assets. Supported cryptocurrencies and networks are listed on the Tokens and networks page.

Withdraw to a debit/credit card​

Withdraw funds from your fiat wallet to a debit or credit card. Available for Personal and Business accounts.

note

Card withdrawals can only be sent to a bank card issued in your own name. Withdrawals to third-party cards are not supported.

  1. Open your dashboard and tap Withdraw or send.
  2. In the To a credit/debit card section, choose the withdrawal method you want to use.
  3. Enter the withdrawal amount.
  4. Enter the card number or select a previously linked card.
  5. Review the transfer details and confirm.

Card withdrawals are usually credited within minutes after processing, but depending on the recipient bank, delivery may take up to 3 business days.

Available card withdrawal methods​

Volet.com offers multiple card withdrawal methods. Available methods depend on your country and verification status.

Each method has its own fees, limits, processing times, and geographic availability. If several methods are available, you can choose the one that best fits your needs.

Limits are applied separately to each withdrawal method, which may allow you to withdraw larger total amounts by using different available methods.

If a card withdrawal is declined​

If your bank rejects the withdrawal:

  • Check that your card supports incoming transfers. Some banks restrict this for certain card types.
  • Verify the card number is correct.
  • Try a different card if available.
  • Contact your bank for details on why the transfer was rejected. This is the fastest way to resolve the issue, as only the bank has the specific decline reason.

If funds have not been received​

If the transaction appears to be successful but the funds have not been received after 3 business days, please contact our support team via a ticket.

Withdraw to a Volet.com card​

Transfer funds from your wallet to a Volet.com card. This is an internal transfer between your wallet and Volet.com card.

  1. Open your dashboard and tap Withdraw or send.
  2. In the To a credit/debit card section, select To Volet.com card.
  3. Enter the amount.
  4. Review the transfer details and confirm.

Funds arrive on the card instantly.

tip

Withdrawing to a Volet.com card is typically faster and cheaper than withdrawing to an external bank card. If you need to spend fiat, consider topping up your Volet.com card instead.

Withdraw by bank transfer​

Transfer funds from your fiat wallet to a bank account.

Available bank transfer methods depend on the currency and destination country.

tip

Bank transfers can be sent to your own bank account or to third-party recipients.

For Business accounts, the recipient will see your company's name as the sender.

For Personal accounts, the recipient will see Volet.com's payment partner as the sender.

Local bank transfer​

Available for Personal and Business accounts.

  1. On the Withdraw or send select Local bank transfer.
  2. Enter the recipient's bank account details and beneficiary information.
  3. Enter the amount.
  4. Review the transfer details and confirm.

Processing typically takes 0--3 business days.

SWIFT transfer​

Available for Personal and Business accounts.

  1. On the Withdraw or send select SWIFT transfer.
  2. Enter the recipient's bank account details and beneficiary information.
  3. Enter the amount.
  4. Review the transfer details and confirm.

Processing typically takes 1--3 business days.

FPS transfer (HKD)​

These methods are available to Business accounts only.

  1. On the Withdraw or send select FPS transfer.
  2. Enter the recipient's bank account details and beneficiary information.
  3. Enter the amount.
  4. Review the transfer details and confirm.

Processing typically takes 1--3 business days.

CIPS transfer (CNY)​

These methods are available to Business accounts only.

  1. On the Withdraw or send select CIPS transfer.
  2. Enter the recipient's bank account details and beneficiary information.
  3. Enter the amount.
  4. Review the transfer details and confirm.

Processing typically takes 1--3 business days.

Withdraw crypto to an external wallet​

You can send cryptocurrency to an external blockchain address from:

  • A crypto wallet in the same cryptocurrency.
  • A fiat, stablecoin or different crypto wallet with automatic conversion.

The conversion rate and final amount are displayed before confirmation.

note

The destination cryptocurrency does not need to match the source wallet currency. Conversion is performed automatically before the transfer is sent.

  1. On the Withdraw or send screen, select the cryptocurrency you want to send.
  2. Enter or paste the recipient's blockchain address.
  3. Select the network that matches the recipient's wallet.
  4. Enter the amount. The screen shows the network fee and total deduction.
  5. Review the transfer details and confirm.

Delivery depends on the network -- typically 1 minute to 1 hour.

danger

Always verify that the network you select matches the recipient's address network. Sending funds on the wrong network results in permanent loss.

warning

Some cryptocurrencies require additional information, such as a destination tag, memo, or payment ID. If required, the field will be displayed on the withdrawal form.

Transfer to a Volet.com user​

Send funds to another Volet.com user instantly. Available for both fiat and crypto wallets.

The recipient must have an active Volet.com account.

note

Transfers between Volet.com users are processed internally within the platform.

Even when sending cryptocurrency, no blockchain transaction is created, no network fees are charged, and the transfer will not appear in blockchain explorers.

  1. On the Withdraw or send screen select To Volet.com user.
  2. Enter the recipient's email address or wallet ID. The system shows the recipient's display name so you can confirm you are sending to the right person.
  3. Enter the amount.
  4. Review the transfer details and confirm.

The recipient receives the funds instantly.

Code protection​

You can protect a transfer with a secret code. The recipient must enter this code to claim the funds.

  1. During the transfer, enable Code protection.
  2. Set a secret code and an expiry period (1--30 days).
  3. Share the code with the recipient.

If the recipient does not enter the code before the expiry date, the transfer is automatically cancelled and the funds return to your wallet.

Track a withdrawal​

You can monitor the status of all withdrawals and transfers on the Transactions page.

Depending on the payment method, transactions may show statuses such as Processing, Completed or Cancelled.

For crypto withdrawals, the transaction details page also displays the blockchain transaction hash once it becomes available.

Fees​

For a full overview:

The exact fee applicable to your account is always shown before you confirm a transaction.

Limits​

Withdrawal and transfer limits depend on your account type, verification status, payment method, currency, and recent transaction activity.

The minimum and maximum amounts available for a specific withdrawal or transfer are displayed directly on the transaction form before you confirm the operation. These limits are calculated automatically and reflect your current account status and available allowances.

For a general overview of limits, see Limits.